Warranty and Return Policy

All products are covered by a warranty of 6 months from the date of receipt of the goods.
The products should be stored in a cool and dry place away from sunlight (no moisture, no excessive heat).

Replacing defective products

For the replacement of the product proved to be defective in normal use, after logging in your Restricted Area, request the return by first selecting the desired order and, subsequently, the items and quantities you want to return (usually within 3 working days from the return of faulty goods you have the replacement product at no additional charge ...).
We will not accept parcels or other not agreed with the ns. Customer Service and without the RMA number marked on the package.

Is also possible to request information and technical assistance by sending an e-mail to rma@inchiostri.it, fax (06-522.05.049) or by calling our Customer Care (06-522.77.072).

Claims for damage or tampering during transport

Any claims for damage or tampering sustained during transport must be reported to the carrier upon receipt and reported (via e-mail or fax) to Euronet srl within 7 days of delivery of the package.

Right of Withdrawal

Is permitted the right of withdrawal within 14 days of receipt of the goods.
The customer who wishes to exercise the right of withdrawal must be sent within 14 days from receipt of order email (info@inchiostri.it) or a registered letter with return receipt shall contain:

- The intention to avail of the benefits granted by law
- The indication of the product/s for which it intends to exercise the right of withdrawal
- The invoice number or order number of the shipment
- The information relating to your bank account or post office for the payment of the indebtedness

The registered letter (raccomandata AR service) should be sent to the following address:
Euronet srl - www.inchiostri.it
Via Carmelo Maestrini, 348-350 
00128 Roma (RM)

To obtain a refund of the fee, within the same period of 14 days from receipt of the goods, the customer shall return the product/s to the sender (and any freebies included in the purchase order, even for partial withdrawals of goods) with its means and at his own expense complete copy of the order and bill of sale (you should always use a shipping method that will guarantee delivery as in the case of loss / theft of the pack Euronet srl can not be held responsible for anything).
The refund of amount paid will be made within 14 days of receipt of the notice in which the consumer expresses the intention to exercise the right of withdrawal.
Euronet srl will refund through wire transfer or payment on c/c post.
A refund relates solely to the price of the product/s and in any case the costs of shipping and delivery will not be subject to repayment and, therefore, will be borne by the consumer.

Please note: the acceptance of the withdrawal is essential that the package/s of the product/s must be returned perfectly intact and sealed.


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